Refund Policy

We accept refunds and exchanges within 14 days of purchase (for items purchased online only).
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
Please contact us at hello@onanyc.com for a Return Authorization Number (RA#). WE WILL NOT EXCEPT ANY RETURNS WITHOUT AN RA#. Please mark the RA# on the outside of the box.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Jewelry, Lingerie, Fragrances, Candles and Gift Cards are not returnable.
ALL SALE ITEMS ARE FINAL SALE.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
hello@onanyc.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@onanyc.com and Request an RA#. Once your exchange has been approved  mail your item to: 593a Vanderbilt Ave, Brooklyn, New York, US, 11238.
Shipping
To return your product, you should mail your product to: 593a Vanderbilt Ave, Brooklyn, New York, US, 11238
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping is free with purchase of $150 and more.

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